Refund policy

Returns and Refunds

You have 30 days from the date of purchase to return an item. Items that are unopened and in their original packaging are eligible for a full refund to the original payment method.

Opened Items

We may accept an opened item as a courtesy return at our discretion. Approved courtesy returns are issued as store credit, minus shipping costs.

After 30 Days

We do not issue refunds after 30 days. Between 30 and 60 days, we may issue store credit as long as the product is in sellable condition. There is no restocking fee. We do not accept returns after 60 days.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away at cs@getyokd.com so we can make it right.

Non-Returnable Items

Gift cards cannot be returned or refunded.

Return Shipping

Return shipping is the customer's responsibility in all cases, including 30-day refunds. We strongly recommend shipping with tracking. We are not responsible for returns lost in transit.

Where to Send Your Return

Get Yok'd Nutrition
8627 Reseda Blvd
Northridge, CA 91324

Please include a printout of your original order in the box, or write your order number clearly on the outside.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Refused and Undeliverable Packages

If an order comes back to us because of a shipping error on the customer's end, such as an incorrect address, a signature-required delivery that wasn't signed for, or a package that wasn't picked up, you have two options. We can reship the order once you cover the actual shipping cost we paid to send it out the first time, or we can refund the order minus that same actual shipping cost. This applies to orders that shipped free as well.

Orders Shipped to the European Union

If your order ships to the European Union, you may cancel or return it within 14 days of delivery without giving a reason. For health and hygiene reasons, products must be unopened with the seal intact. We will refund your payment, including the standard delivery charge you paid, within 14 days of receiving the returned item. Return shipping is your responsibility.

Questions

Call our Northridge location at (747) 237-3658, call us toll free at (844) 996-9653, or email cs@getyokd.com.